Eligibility for Refunds

Refunds are applicable in the following cases:

• Failed Transactions: If a transaction fails due to technical issues, and the amount has been debited from your account.
• Duplicate Transactions: If a payment is processed multiple times for the same service or product.
• Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

1. Contact Support:
   Get in touch with our customer support team by emailing us at support@rupi-setu.com or through the app’s help section. Be sure to include the transaction ID, date, amount, and the reason for the refund request.
2. Verification:
   Our team will review your request and validate the transaction details. This may involve coordination with the respective payment partners or service providers.
3. Processing Time:
   Upon successful verification, eligible refunds will be processed within 15-20 business days. However, please note that processing times may vary depending on your bank or payment gateway.

Non-Refundable Cases

Refunds will not be applicable under the following circumstances:

• Transactions that were successfully completed, and the service/product has been utilized.
• Errors resulting from incorrect details entered by the user (e.g., wrong account number or bill details).
• Requests submitted more than 30 days after the transaction date.

Refund Method

Refunds will be credited back to the original payment method used for the transaction (e.g., bank account, card).

Need Help?

If you have any questions or need assistance regarding refunds, feel free to contact us:

Email: support@rupisetu.com

We’re dedicated to ensuring your experience with Rupi Setu is smooth, secure, and reliable.